EXCHANGES AND RETURNS

Do you want to exchange or return products?

No problem ! If you are not satisfied with your purchase, you can make an exchange or a return. We will be happy to do so if we have the item in stock. If we do not have it, you will be offered an alternative voucher or a refund.

BETANYA products can be exchanged / returned during the 30 days following the order, as long as the labels are still attached to the product and that it is not worn, washed or damaged.

Please return your product in its original packaging and include a copy of the invoice.

The first step is to request your exchange / return by email to info@betanya.com indicating your order number. You will then receive instructions to return the product for an exchange or a refund.

EXCHANGE AND RETURN POLICY

BETANYA products can be exchanged / returned during the 100 days following the order, as long as the labels are still attached to the product and that it is not damaged.

In addition to this, you will need to know more about it.

Free delivery from 75 €. Below this amount, see our delivery costs here . Exchanges and returns are free.

In addition to this, you will need to know more about it.

COVID-19 measures are extending the sending of parcels as well as returns, please allow two weeks.

ADVICE FOR EXCHANGES

Do you want a bigger size? When you put on your BETANYA product for the first time, it may be a bit tight. Let some time pass ... After being worn for an hour, it should be more comfortable, without compromising on your style.

Quick exchange? The fastest way to exchange your products is to place a new order today and request a refund of your original order via email to info@betanya.com. It goes faster and you have a better chance that the desired product is available.